Refund policy

All sales are final. We do not accept returns or exchanges for change of mind, including if you ordered the wrong color.

Damaged, defective or wrong item. If your order arrives damaged, does not work, or is not the item you ordered, email findhausbrands@gmail.com within 48 hours of delivery with your order number and clear photos of the item and the packaging. Once confirmed, we will send a replacement or issue a refund. You do not need to send the item back unless we ask. Reports made after 48 hours cannot be accepted.

Order not delivered. If your tracking has not updated for 15 days or shows delivered but you did not receive it, email us with your order number and we will work with the carrier. If the package is confirmed lost, we will reship it or refund you.

Cancellations. Orders can be cancelled only before they ship. Email us as soon as possible.

Refunds go back to your original payment method. Your bank may take 5 to 10 business days to show it.